How Can We Help You?
Get in touch with our support team
Contact Support
Can't find what you're looking for? Send us a message and we'll get back to you within 24-48 hours.
Other Ways to Reach Us
- Email:support@kymia.app
- Response Time:Within 24 hours
Frequently Asked Questions
Subscriptions
Q: What's included in each tier?
- Free: 5 problem-solving sessions, problem deconstruction and analysis that yields step-by-step solution pathway, chat export
- Silver ($4.99/month): Free tier + unlimited sessions
- Gold ($6.99/month): Silver tier + interactive chat with AI tutor
Q: How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions → Kymia → Cancel
Android: Play Store → Subscriptions → Kymia → Cancel
Q: Do you offer refunds?
Refunds are subject to Apple/Google store policies. Contact their support for refund requests.
Technical Issues
Q: OCR isn't recognizing my problem accurately
For best results:
- Ensure good lighting
- Write clearly and legibly
- Include all symbols and subscripts
- Avoid shadows or reflections
- You can also type the problem manually if OCR struggles
Have a Feature Request?
We'd love to hear your ideas! Send us your suggestions using the contact form above with "Feature Request" as the subject.